Home :: FAQ

FAQ

Do you deliver and set up?
Absolutely! Comic Jumps courteous drivers will deliver and set up each jump and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is included in your inflatable rental cost,  orders over $100. If you are renting any party items with out a bounce house there is a delivery fee, and order must be at least $100 min. We will need at least 3.5 to 4 feet entry way, to get bounce houses through, ex. gates, doorway.   


What kind of power is required?
Our jumps plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the jump should be no more than 25ft from that outlet. If you would like to set up a jump at a park or place without an electrical outlet within 25ft, let us know and we can arrange to use a generator for an additional charge. Park orders will have an additional fee for insurance and paperwork,  fee varies depending on city. Ranging from $10-$25.   


What type of surface can the JUMP be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.


How much room do I need to set up a JUMP?
You should have an area about 15'x15' with a vertical clearance of about 15 '-22' for our standard size bounce houses, and 20'x20' area for the combo and slide units.


Are inflatable JUMPS safe?
Yes. Our jumps are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the jump.


Are you Insured?
Yes. Please note: All individuals and companies that rent a jump are required to sign a liability waiver prior to set up, contact us for a copy if needed. We CANNOT set up a jump until the liability waiver is signed.

WE CAN PROVIDE OUR INSURANCE INFORMATION UPON YOUR REQUEST. (fee will apply)


Is there a deposit required to reserve a jump?
 
When placing your order with us we do need a debit or credit card, at the time of placing the order  the full amount of the order is charged. If you place your order online from our website, your card will be charged  the full amount upon check out. When placing order on phone as well the credit card will be charged upon placing order.
 

How do I reserve my jump?
Simple! You can browse through our inventory and check availability real time on our web site, you can also place your order on line. Or you can call us and we will help you place your order and gladly answer any questions you might have.


What if I have to cancel?
Please call us at least 7 days before your party date; this gives us a chance to rebook the unit for another party. we will keep any paid rental fees for 12 months toward any future order. If you cancel less than 7 days there is no credit given. (There will be no refunds given)  If you place your order with us less than 7 days from your party  there is no cancellations. If you are hiring an entertainer there are NO cancellations, however you may reschedule for a future date.   

If you are canceling due to rain, and it is raining the day of your party, please call us if you would like to cancel, before 8 am the day of your party. If you cancel your reservation with us, you will have a credit for a future rental with us. If you keep the rental and it rains and becomes wet there are no credits or refunds.
 
 
How  do I reserve my jump?
Simple! You can browse through our inventory and check availability real time on our web site, you can also place your order on line. Or you can call us and we will help you place your order and gladly answer any questions you might have.